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FAQs

Shipping

U.S. Customers:

• We can ship to virtually any address in the United States. 
• When you place an order, shipping will be USPS First Class Mail or USPS Priority Mail, depending on the shipping method chosen and the garment's weight. 

• USPS First Class Mail takes about 5-7 business days from Maui, Hawaii.

• USPS Priority Mail takes about 2-4 business days from Maui, Hawaii.   

• Delivery dates for your order are based on the availability of your items.  

 

International Customers:

Contact Us directly if you are an international customer who would like to get a custom shipping quote. 

• Currently we are set up to ship to Canada & Australia via USPS International Flat Rate -Medium box.  Your order must fit inside of the medium flat rate box to ship. 

• Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  

• USPS International Flat Rate Mail takes about 6-10 business days from Maui, Hawaii.   

• Delivery dates for your order are based on the availability of your items.  

We will not accept exchanges or returns on orders from International destinations.  

Contact Us if you have any questions.

 

 Returns 

• If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.

​• You may return most new, unworn items within 30 days of delivery for a full refund for the merchandise value.  The refund will not include shipping costs.   I recommend returning the shipment via USPS First Class Mail or USPS Flat Rate Priority Mail to save on shipping costs back to Maui.  A credit will be issued within 7 business days of receipt to the original form of payment​. 

• If a return is a result of our error (you received an incorrect or defective item, etc.), we will send you a replacement at our expense, or if you prefer, we will issue a full refund for the merchandise, including the shipping costs to return the product to our Maui office.

• You should expect to receive your refund within ​two ​weeks of giving your package to the return shipper. However, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1-3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Exchanges:

Love it, but need a different size, color, or style?​  Contact Us to​​ return the​ ​original item for credit​​ and place a new order to purchase the replacement item.​  Refunds on the original order are for the merchandise values only and do not include the shipping costs to return the product to our Maui office.

 

Returns/Exchanges Address:

Lucky Penny Hawaii 
PO Box 870
Kula, HI  96790